Shipping policy

This policy describes how Below Cost Products (BelowCostProducts.com) ships orders, how shipping charges are calculated, and what you can expect for freight and international deliveries.

SHIPPING CHARGES

Shipping charges are calculated at checkout based on your location and the items in your order, and they are included in your order total before you pay. An item ships free only when its product listing says so.

HOW ORDERS ARE SHIPPED

Orders are generally shipped by FedEx Ground or UPS Ground. Orders, or portions of orders, that are too large or too heavy for FedEx Ground or UPS Ground are shipped by freight.

FREIGHT DELIVERY

Freight items are delivered to a business address in a commercially zoned area, as decided by the freight delivery company.

If you would like a freight item delivered to a home or any other address that is not commercial, you will be responsible for any extra charges from the carrier, for example a lift gate, a forklift, or additional people to move the product.

Occasionally, a large truck may not have enough space to get into or turn around in a neighborhood, and the delivery may then need special handling.

To ask for residential freight delivery and learn what it might cost, phone us at (469) 322-6388. When we can, we will let you know about extra shipping costs and get your approval before they are incurred.

Keep in mind that items delivered by freight cannot be returned. Please see our Refund Policy.

ORDER PROCESSING

Our goal is to ship each order within 72 hours after we receive it, not counting weekends and holidays. Sometimes this cannot be done, such as when an item is not available or an unforeseen issue comes up.

When an item in your order is on backorder, we will generally send the in-stock items first and ship the remainder once it becomes available. If you prefer not to wait for a backordered item, tell us and we can replace it with a different product or cancel that item and refund you.

DELIVERY DATES

We make no warranty or guarantee about the date or time your order will be delivered. The carriers we use set their own delivery schedules, and holidays or bad weather may cause delays.

DAMAGED DELIVERIES

Please check your shipment when it is delivered. If you find damage, decline the delivery so the carrier returns it to us, and tell us immediately. By accepting a damaged shipment, you give up your right to a replacement or refund for that damage. Our Refund Policy has the complete details.

INTERNATIONAL SHIPPING (OUTSIDE THE USA)

International shipping is available to most countries. Rates are calculated at checkout by USPS (such as Priority Mail International) based on the weight, size, and destination of your order. When the delivery address is outside the United States and its territories, the buyer is entirely responsible for any customs duties, VAT, taxes, and import fees charged by the destination country. These charges are not part of our product prices or shipping charges and are not collected during checkout. Items shipped to addresses outside the United States cannot be returned; please see our Refund Policy.

Phone: (469) 322-6388
Online: Contact form at https://www.belowcostproducts.com/pages/contact-us